While writing other people's emotions, she may have neglected her own. Violet Evergarden, the child soldier turned Auto Memory Doll, writes letters that evoke the words her clients can't. But when a terminally ill boy requests her services for his family, her own feelings about love and loss resurface. Now she must confront her past and the death of the Major.
Isabella, the daughter of the noble York family, is enrolled in an all-girls academy to be groomed into a dame worthy of nobility. However, she has given up on her future, seeing the prestigious school as nothing more than a prison from the outside world. Her family notices her struggling in her lessons and decides to hire Violet Evergarden to personally tutor her under the guise of a handmaiden. At first, Isabella treats Violet coldly. Violet seems to be able to do everything perfectly, leading Isabella to assume that she was born with a silver spoon. After some time, Isabella begins to realize that Violet has had her own struggles and starts to open up to her. Isabella soon reveals that she has lost contact with her beloved younger sister, whom she yearns to see again. Having experienced the power of words through her past clientele, Violet asks if Isabella wishes to write a letter to Taylor. Will Violet be able to help Isabella convey her feelings to her long-lost sister?
The Great War finally came to an end after four long years of conflict; fractured in two, the continent of Telesis slowly began to flourish once again. Caught up in the bloodshed was Violet Evergarden, a young girl raised for the sole purpose of decimating enemy lines. Hospitalized and maimed in a bloody skirmish during the War's final leg, she was left with only words from the person she held dearest, but with no understanding of their meaning. Recovering from her wounds, Violet starts a new life working at CH Postal Services after a falling out with her new intended guardian family. There, she witnesses by pure chance the work of an "Auto Memory Doll," amanuenses that transcribe people's thoughts and feelings into words on paper. Moved by the notion, Violet begins work as an Auto Memory Doll, a trade that will take her on an adventure, one that will reshape the lives of her clients and hopefully lead to self-discovery.